Refunds
If you require a refund for any reason (before the order is shipped), simply send a request and it will be granted. Letting us know why (purchase error, change of mind, etc.) can help
expedite this request.
If your order has already been shipped, you will have to notify us when the item(s) reach you that you'd like to return the purchase for a reimbursement. At this stage, a restocking fee may be applied; please see our detailed terms of exchange/return below.
Damaged Goods
If you receive a damaged item - please contact your local postal outlet. If they are unwilling to aid your situation, please forward your concerns to us.
Please note that articles damaged within the mail system may need to be directed to postal headquarters for inspection before a reimbursement or replacement occurs. If you are unsure of the necessary steps; please do not hesitate
to contact support for aid in your situation.
The customer is responsible for taking care of their item, once received. We do not issue reimbursements for intentional customer abuse to products.
Return Policy
Unwanted
If you decide you no longer need the item, you may return the item(s) for a refund, less shipping & handling and a 25% restocking fee (applies to exchanged merchandise as well).
Items that are not returnable: Flags, Buttons, Stickers, Patches (any non-clothing item).
Incorrectly Received
If you received an item you did not purchase; you may return the product for value listed on your reciept. A full reimbursement will be issued via initial payment method, once
the unwanted product has been received by the catacombs.
Exchanges
Customer Mistake
Customers may exchange correctly received merchandise (as purchased) for an exchange; shipping (to and from) will not be compensated and a 25% restocking fee will be applied.
Processing Error
Exchanges for items incorrectly recieved will be accepted and processed at the catacombs' cost.
Terms of Exchange and/or Return
• All returns must be accompanied by an RA# (return authorization), or else they will be returned to the sender, at sender's cost
• The request/issue must be validated within 30 days of receipt
• Can only be exchanged for item / size initially purchased (Incorrectly Received only)
• (If applicable) Shipping is only compensated if shipped via standard mail / ground
• UPS, FedEx, Purolator and other expedited/courier services will not be accepted nor compensated
• Item(s) for exchange must be postmarked (shipped) within 5 days of RA# authorization
• Customer return address must be enclosed on package exterior, else the parcel will not be accepted
• Returns must be unworn / unwashed / undamaged / odor free (body odor, laundry detergent, etc)
• Items must be in resell condition (unless previous damage was agreed upon by support prior to returning the item(s)).
• Due to health concerns,
under any circumstance we cannot accept returns OR exchanges of any jewelry, underwear, headwear or socks. Please clear any questions about these items before you purchase!
• If shipping is to be compensated, compensation
does not occur until after the unwanted item is in our possession
To ensure the best possible experience with our company, it is imperative you clear any questions or doubts about our services / products prior to purchase. We strive to please our customers, but at the same
time we also cannot read your mind and estimate any assumptions you may have.
Terms of exchange / reimbursement are open to interpretation on each individual case, by the support personnel working with you. 
